VPNbeginnerFAQ: Answers to the 10 Most Common Questions

VPN questions from beginners usually come down to plan terms, app setup, and connection performance. Keep these distinctions in mind: your data allowance is not your internet speed, the number of devices does not mean each gets a separate allowance, and an app showing “connected” does not mean all your traffic is routed through the proxy. The answers below follow the order you’re likely to need them. VPNLiuLiang pricing and policies are stated separately where relevant.

1. What do I need to get started?

VPNLiuLiang does not require an email address; you can create an account with a username and password. In the user dashboard, plan details, subscription links, and client downloads are separate options. Signing in to the dashboard does not configure your devices. Your account manages your plan, while the client handles connections and traffic routing on each device; neither replaces the other.

Download the client from the dashboard or the official source for the relevant project, and check that it matches your operating system and configuration format. Subscription links usually contain access credentials, so protect them like passwords. Don’t post them publicly or submit them to unfamiliar online conversion tools. When contacting support, you can share the client name and error message, but hide your subscription link, password, and other credentials.

For your first setup, follow the setup guide for your operating system. Don’t overwrite your settings with an unfamiliar configuration just because someone else’s screenshots show different menus.

2. Can I use multiple devices at the same time?

VPNLiuLiang has no device limit, and multiple devices can use subscriptions on the same account. But “no device limit” does not mean each device gets its own data allowance. Metered traffic from all devices counts toward the allowance on the account. Downloads on a computer, video streaming on a tablet, and background syncing on other devices can all use the same balance.

You’ll still need to install a compatible client, import the subscription, and grant the required permissions on each platform. On Android, check background activity and battery settings. On desktop, watch for conflicts between the system proxy, virtual network adapter, and other networking tools. Setting up a computer successfully does not automatically route traffic from other devices on the same network.

3. How is data counted, and why does my balance drop when I’m not downloading?

First check whether an app’s traffic is routed through the proxy, then check how the service meters usage. Images, video, file transfers, cloud syncing, and software updates can all use data. Apps may keep syncing in the background even when they’re not open. The live speed shown in your client, your device’s cumulative usage, and the figures in your dashboard use different measurement methods, so they may not match exactly at every moment.

VPNLiuLiang’s published rules specify plan allowances and reset schedules, but they don’t establish how uploads and downloads are combined, whether routes have different multipliers, or how often usage figures refresh. Check your dashboard and plan terms when reviewing usage. If something looks off, pause large syncs, review your current rules and connection, then ask support how usage is measured.

With split tunneling, connections that match direct-connection rules generally do not pass through a proxy node. Still, check the app’s DNS requests, background connections, and rule matching. Just because you opened a local website doesn’t prove that no proxy traffic was used.

4. Monthly plans or data packs: which should I choose, and when does data reset?

VPNLiuLiang monthly plans reset each month on the day they were activated, not at the start of the calendar month. Data packs last until used and never expire. A monthly plan may suit regular use with fairly consistent monthly data needs; a data pack may suit occasional or irregular use when you don’t want to wait for a monthly allowance reset. Check your actual usage before choosing. A larger allowance alone isn’t a reason to pick a higher tier.

A monthly reset does not mean unused data rolls over, and “never expires” does not mean you can keep using a pack after it runs out. Check the plans page and dashboard for rules on combining plans, which allowance is used first, and what happens when it’s depleted. Don’t infer details that aren’t listed in the table above.

5. Are speeds throttled, and why is my connection still slow?

The available plan information does not specify a fixed speed cap, so we can’t claim that speeds are guaranteed to be unthrottled or promise a particular download speed. Performance depends on your local broadband, Wi-Fi signal, ISP routing, node load, destination website, and client settings. Choosing a plan with more data does not automatically make your connection faster.

When troubleshooting, first check that your local network works normally without the proxy. Then compare routes at similar times using the same app and rules. Video calls are more sensitive to packet loss and jitter, while large downloads depend more on sustained throughput. A node with lower latency may not be best for every task. The latency test in your client is not the same as call latency or bandwidth.

If only one website is slow, check the destination service and any regional restrictions first. If all apps are slow, look at your local network and connection route. Avoid changing the node, DNS, and split tunneling rules all at once, or it will be hard to tell which change helped.

6. How should I choose a node and protocol?

VPNLiuLiang covers 90+ countries and 180+ routes, but coverage does not guarantee access to every destination website. Choose a region based on what you need to do, then compare connection stability. Streaming services, AI tools, and other online services may have their own account, regional, and usage requirements. Results depend on the service and your circumstances.

An IEPL connection generally refers to a dedicated Ethernet transmission segment provided by a carrier. A relayed route forwards traffic through an intermediary server; a direct route generally does not use a relay entry arranged by the provider. These labels describe how a route is set up. They do not rank end-to-end quality or prove that one route will always be faster.

Protocols are a separate concept. Shadowsocks, VMess, Trojan, VLESS, Hysteria2, and TUIC are not route types. Client support for protocols and transport settings varies. Seeing a protocol name does not mean VPNLiuLiang offers it across the board or that your client supports it. Beginners should use a compatible subscription provided in the dashboard rather than changing settings based on a protocol name alone.

7. How do I know if my subscription link imported successfully?

A subscription link is used to fetch a configuration; pasting it into a browser does not connect your device. Menus vary by client and may be called “Configuration,” “Subscription,” or “Profiles,” but the general process is similar. Seeing nodes after import only confirms that the configuration was read. You still need to select it, enable the connection, and check that traffic is routed as expected.

1. Get a subscription for your client from the user dashboard and copy the full link. Make sure it isn’t truncated or mixed with extra spaces or characters.
2. In the client, find the option to add a subscription or import one from a URL. Save it, update it, and check that a node list appears.
3. Enable the configuration and choose a route. If your system asks to authorize a VPN or network extension, verify the app before granting permission.
4. Choose the rule mode recommended by the guide, open a website you actually use, and check the client’s connection log to confirm which rules matched.
5. If it fails, first check whether the error is from updating the subscription or connecting to a node. Then check the link, account status, and network environment separately.

System proxies on Windows and macOS may not handle traffic from every app. Likewise, the system VPN indicator on Android and iOS does not guarantee that every connection passes through a remote node. Check the client’s operating mode and traffic rules.

8. Does it need to stay on? What’s the difference between rule mode and global mode?

There’s no one-size-fits-all requirement to keep it on. If you only occasionally use services that need a proxy, you can disconnect when you’re done. If you rely on collaboration tools every day, you can use rule mode and keep an eye on background connections and data usage. If regular websites stop working after you disconnect, check whether the system proxy was restored instead of repeatedly restarting the app.

Rule mode uses conditions such as domain, destination address, or app to decide which traffic connects directly and which uses the proxy. The exact options depend on the client. Global mode generally routes all connections handled by the client through the selected proxy, but that doesn’t mean it automatically handles traffic from every device. Virtual adapter mode and global mode are not the same: the former concerns how traffic is intercepted, while the latter concerns route selection.

Per-app proxy settings on Android can route traffic by app, depending on the client and its capabilities. After making changes, test the target app and other apps. Don’t assume the same rules will behave identically on every platform without checking.

9. What privacy and DNS issues should I be aware of after connecting?

A proxy connection is no substitute for account and device security. Websites may still identify visitors through sign-in status, cookies, and device characteristics. Keep HTTPS certificate checks enabled. Don’t install unfamiliar root certificates or disable verification just to get past an error.

A DNS leak generally means domain lookup requests aren’t following the expected route. For example, website traffic may use a proxy while DNS requests still go to your local network’s resolver. To troubleshoot, check the client’s DNS settings, your system’s resolver configuration, and your browser’s secure DNS settings. A changed exit IP alone does not tell you the full DNS route.

• ✅ Check your exit IP with My IP, then review the client logs to confirm which route and rules were actually used.
• ✅ Check the DNS settings against your client’s documentation, and see whether your browser has a separate DNS provider configured.
• ✅ Hide subscription credentials and account details while troubleshooting, and verify the connection again after changing settings.
• ❌ Don’t assume a different exit region makes you unidentifiable, and don’t treat a single result on a testing page as a complete security assessment.

10. Should I troubleshoot a failed or unsuitable connection, or request a refund?

First work out whether the issue is with your account, configuration, or route. Trouble signing in to the dashboard does not mean nodes are unavailable. A failed subscription update does not mean all saved nodes have stopped working. An issue with one app does not necessarily mean the entire connection is down. Check your account and allowance, then the subscription update, client permissions, and system time. Finally, compare other routes. This is usually more useful than repeatedly reinstalling the app.

For help, see the troubleshooting guide or contact support through support tickets. Include your operating system, client name, where the error occurred, and what you’ve tried. Screenshots can help, but hide your credentials first. Don’t just say “it won’t connect,” and there’s no need to share personal information unrelated to the issue.

VPNLiuLiang offers a 30-day no-questions-asked refund policy and accepts Alipay, WeChat Pay, and USDT. Check the dashboard and support instructions for the refund entry point and process. Listing payment methods does not promise a particular refund processing time or that refunds will be sent to the original payment method.